Rating monitoring on Allegro

#Why Every Star Counts

For a seller on Allegro, reputation is currency. Quality indicators, such as Buyer Recommendations and overall average ratings, directly impact not only your image but primarily your profits and listing visibility.

A low rating is not only a reputational drop – it's a real risk:

Loss of privileges (e.g., Super Seller status).
Increase in commissions (under the Sales Quality system).
Lowering the position of your listings in search results.

Manually monitoring hundreds or even thousands of transactions and spotting negative or neutral ratings among positives is time-consuming and prone to errors. That's why we created Automatic Rating Monitoring.

#How Does AleAsystent Protect Your Sales?

Rating Monitoring is a feature that acts as your automatic quality controller, responding immediately before a low rating can harm your account.

You Define Your Safety Threshold: You determine the minimum acceptable rating that is safe for your business (e.g., 5 stars, 4 stars).
The System Scans in Real Time: After each transaction and comment post, AleAsystent quickly verifies the rating.
Immediate Response to Threat: If the rating falls below the threshold you set, the system automatically and immediately sends a personalized message to the customer requesting them to reconsider or change their comment.
Opportunity for Rectification: You give yourself and the customer a second chance. Often a low rating results from a minor misunderstanding, and quick, polite contact allows you to solve the problem and turn a negative into a neutral or positive.

#Key Benefits for Allegro Sellers

Introducing Rating Monitoring into your strategy is an investment that pays off in time, money, and better visibility.

Benefit for Your Business	Value Details
Profit Protection	Active minimization of negative ratings is key to maintaining low on Allegro. Avoid penalties resulting from poor sales quality and protect your status.
Maximizing Visibility (Allegro SEO)	Allegro algorithms favor sellers with high ratings. Better average ratings mean higher positions in search results and a greater chance of clicks on your offer.
Immediate Reaction	Response time is critical. Our system works quickly, giving you an advantage in resolving the problem before the customer forgets about the transaction or the rating solidifies in history.
Full Control of Communication	You decide what threshold (how many stars) activates the automatic message. You also have full control over the content of the request sent, allowing for a consistent brand tone.
Team Time Savings	Eliminates the need for manually reviewing thousands of reviews. Your team can focus on strategic tasks while AleAsystent takes care of reputation 24/7.

Start acting proactively, instead of reacting to losses. Set a minimum threshold and let AleAsystent keep watch over your sales quality on Allegro.

#How to Enable Features?

In the rating monitoring tab, check the option:

In the same tab, you can appropriately configure the tool by setting the number of stars (1) and editing the content of the request (2). Below the settings, you will also see the history of sent requests (3).