SMS notifications

In the dynamic world of e-commerce, every second counts. Can you afford for an important piece of information – a new discussion, a low rating, or an urgent message from a customer – to wait until you log into the panel? Neglecting a quick response to critical events directly threatens your metrics and reputation. See how the SMS Notifications for Sellers feature changes the game by delivering instant alerts about the most important events on your Allegro account straight to your phone. Receive immediate warnings to react in real-time and maintain full control over the safety and quality of your sales.

#How to enable the feature?

Go to settings(1), and then to the SMS Notifications to Buyer(2) tab.

In this tab, you will find all the SMS notifications that you can enable for your account.

#Why is it worth it?

The SMS Notifications for Sellers feature has become a key element connecting all stages of your Customer Journey on Allegro. It is not just a simple alarm, but a central early warning system that guarantees the maintenance of a perfect Sales Quality Score (GPSR). By receiving immediate notifications about new sales, you can quickly initiate the fulfillment process in the Shipment Dispatch module, protecting the timeliness of shipping. More importantly, SMS alerts you about new inquiries or the start of a Discussion, allowing for an immediate transition to the Messenger and providing a response within the time required by Allegro – this is key to maximizing GPSR points for communication. In crisis situations, such as a low rating or a return request, you can take quick intervention before the situation affects your reputation, turning a potential problem into a positive customer experience. Thus, SMS Notifications are an essential automation that ensures every other AleAsystent tool – from logistics to dispute resolution – is used at the optimal moment, enhancing the quality and efficiency of the entire sales process.