Uploading order documentation

In today's e-commerce, trust is the currency. Building a positive Brand Experience (BX) requires transparency at every stage – especially at the critical moment of packaging. But what if this transparency also serves your protection? See how the order documentation photo feature transforms the ordinary packaging process into a professional, customer experience (CX) enhancing experience that eliminates fraudulent claims and makes customers feel safer, while your brand becomes synonymous with reliability.

#What does the feature provide?

The feature allows you to attach a photo that shows the packaged order/products. It can be stored as proof of shipment. This way, you protect yourself from dishonest claims, improve the professionalism of your customer service, and increase customer trust.

#How to add a packaging photo?

Go to the Orders tab orders and select the purchase for which you want to add a packaging image.

Then use the add packaging photo button and select a file from your device.