SMS Notification about a new rating on Allegro

The AleAsystent.pl service can notify you about each new rating that meets the criteria specified in the Settings.

In the panel, you need to specify which ratings the system should check. After noting (e.g. 3 stars), a notification will be sent for each rating lower than 3.

#Why are ratings on Allegro important?

Ratings on Allegro influence building customer trust, improving visibility of offers, increasing conversion rates, gaining feedback, and motivating continuous development.

Therefore, it is worth ensuring the highest possible average rating and taking care of customer satisfaction. Remember that success in online business is not only about attractive products or prices but also about relationships with customers.

#Why is it worth reacting to low ratings on Allegro? Tips

Contrary to appearances, the proper approach to criticism can bring benefits to your business and increase customer trust.

#Building trust through transparency

Low ratings on Allegro do not always mean negative consequences for your company. On the contrary, an appropriate approach to criticism can help in building trust among customers.

By showing that you are open to suggestions and willing to make corrections, you gain respect and loyalty from buyers. Transparency in communication with customers is key to maintaining a good company image and long-term success in the e-commerce industry.

#Using low ratings as a source of information

Low ratings on Allegro are a source of valuable information about what can be improved in your offer or customer service. Instead of treating them as a problem, it’s worth viewing them as an impetus for change.

By analyzing negative opinions, you can identify areas that require improvement, and then make the appropriate corrections. This way, you have the opportunity to avoid similar situations in the future and increase customer satisfaction.

#Improving customer service quality

Reacting to low ratings is also an opportunity to improve the quality of customer service. By working with dissatisfied customers, you have the chance to find out exactly what went wrong and how to fix it. Such an attitude demonstrates professionalism and care for buyer satisfaction, which translates to a better company image in the eyes of potential customers.

#Rebuilding relationships with dissatisfied customers

Low ratings may signal that relationships with some customers have deteriorated. By reacting to negative opinions and striving to resolve the issue, you have the chance to rebuild these relationships and convince customers to use your offer again. Many people appreciate sincere dialogue and the seller's willingness to correct mistakes, which can result in changing a negative rating to a positive one.

#Strengthening the positive image of the company

When you can properly react to low ratings on Allegro, you have the chance to strengthen the positive image of your company. Instead of avoiding criticism, it is worth accepting it and using it for further development. By showing that you are open to dialogue and willing to make changes, you gain customer respect and build the image of a company that cares about the satisfaction of its buyers.