SMS Notification of customer response

In the AleAsystent service, you will find the option to send messages to customers. All SMS messages are sent through our gateways, not the sellers' numbers. Occasionally, customers will reply to such system messages.

We have created a notification system for customer responses to SMS messages. This way, no message from a customer will go unanswered.

You can enable this option in the Settings of AleAsystent.

#Why is it worth responding quickly to customer messages? Advantages

#Customer Satisfaction – the Foundation of Loyalty

The first and most important reason to respond to customer messages is customer satisfaction.

A satisfied customer is a loyal customer who will return to our company, use our services, or buy our products. A quick and factual response to a customer's questions or doubts makes them feel important and appreciated. This, in turn, influences their perception of the brand as professional and trustworthy.

#Problem Solving and Avoiding Misunderstandings

Responding to customer messages also allows for quick resolution of any issues and avoiding misunderstandings.

This way, the customer will not have to wait long for assistance, which will certainly affect their overall satisfaction with the company's services. Moreover, quickly responding to customer signals can help detect any mistakes or shortcomings in the offer and allow for immediate correction.

#Attracting New Customers Through Recommendations

Satisfied customers are the best brand ambassadors. If a customer receives a quick and professional response to their message, there is a good chance they will recommend our company to their friends or family. In this way, we can attract new customers without incurring additional advertising or promotional costs.

#Delivering Added Value

By responding to customer messages, we also have the opportunity to provide them with added value – that is, information or advice that will help them better utilize our products or services.

This way, the customer will feel that they are receiving something more than just the product or service itself – and this can contribute to increasing their loyalty to our company.

#Collecting Feedback

Responding to customer messages is also an excellent source of feedback about our products or services. Customers often share their insights or suggestions, which can help us improve our offerings and tailor them to the needs and expectations of our audience.

This will allow us to continuously develop and maintain a competitive advantage in the market.