Automatic commission refund requests on Allegro

In the world of e-commerce, where every penny counts, unpaid or canceled orders can significantly affect the profitability of operations. Allegro charges a commission for each transaction, regardless of its finalization, which can lead to unnecessary losses. Therefore, it is crucial to quickly and efficiently recover these costs through commission refund requests.

#When Does Allegro Charge a Commission?

Customers do not always fulfill the agreement and request a refund. Every purchase involves a commission for Allegro, which the seller loses in case of cancellation. The solution in this situation is to apply for a commission refund. Allegro requires the submission of an appropriate request, which the seller has 45 days to complete. The auction platform will not issue funds in cases where:

The payment is refunded in a manner other than AllegroFinanse,
There is no tracking number for cash on delivery orders when the customer does not return the product through the "purchased" tab,
The item is defective, not in accordance with the description, and the sales level is below good,
The contract was not executed for reasons beyond the customer's control.

#How to Automate Commission Refunds?

The AleAsystent service can automatically fill out requests in specific cases:

When a customer canceled and did not pay - a request will be sent immediately after the transaction cancellation without payment is detected.
Refund of payment when the customer paid and canceled - the system will submit a request for a refund to the account from which the customer paid, and then submit a request for a commission refund.
When the customer did not complete the transaction x days from the purchase - you can specify the number of days ranging from 14 to 42 after which the request will be submitted.

The option of automatic requests can be enabled in the settings in the Automatic Commission Refund Requests section. Just check the checkboxes according to your preferences. The changes will be saved automatically after marking the options. AleAsystent will check all transactions from 30 days prior to account registration.

#How Much Money Has the Assistant Recovered?

Information about submitted requests and amounts received from Allegro can be found on the main panel. It is updated in real-time, allowing you to check effectiveness at any moment.

#Benefits of Automating the Commission Refund Process

#1. Saving Time and Resources

Manually submitting commission refund requests can be time-consuming, especially with a large number of transactions. Automating this process allows you to save time and focus on other aspects of running a business.

#2. Increased Financial Efficiency

By automatically issuing commission refund requests, sellers can recover due funds faster, positively impacting the financial liquidity of the company.

#3. Error Reduction

Automation minimizes the risk of errors, such as missing the deadline for submitting a request or incorrectly filling out the form, which could result in rejection of the request.

#4. Better Transaction Management

The AleAsystent system allows for monitoring the status of all submitted requests, which enables better management of the sales and return process.

#FAQ – Frequently Asked Questions

#How to Submit a Commission Refund Request on Allegro?

To submit a commission refund request, you need to go to the "Orders" tab in the Allegro panel, select the appropriate order, click "Actions", and then "Commission Refund". In the next step, select the products related to the request, and click "Submit Request".

#Can I Automate the Process of Submitting Commission Refund Requests?

Yes, by using AleAsystent, you can automatically submit commission refund requests in certain situations, which allows for time savings and increased efficiency.

#What Are the Most Common Reasons for Rejection of a Commission Refund Request?

The most common reasons include: lack of payment refund by Allegro Finanse, lack of tracking number for cash on delivery orders, and a low level of sales quality by the seller.

#Can I Monitor the Status of Submitted Requests?

Yes, in the AleAsystent panel, there is a section where you can track the status of all submitted requests and the amounts of recovered commissions.