Notification of low ratings

Each low rating on Allegro is not only a moment of frustration but primarily a direct threat to your Sales Quality Indicator and Super Seller status. The problem is that you often learn about negative feedback too late, when the damage has already been done. Is there a way to find out about the threat a second after it is issued? Of course! See how the Low Rating Notification feature from AleAsystent immediately informs you about a crisis, giving you time for a quick reaction and saving your account's reputation.

#How to activate the notification?

Go to settings(1), and then select the tab SMS Notifications for Seller(2)

In the last step, you need to set the number of stars and check the option SMS Notification about a new rating when one of the component ratings is below __ stars.

#Features of AleAsystent Supporting Rating Management

The low rating notification works like a early warning system, but to effectively turn the situation around (and raise the average), it's necessary to use other tools. Request for Feedback boosts the score with positive reviews, and the Messenger/Autoresponder allows for quick, effective, and professional intervention at the source of the problem.

Related Features of AleAsystent	How do they support intervention after a low rating?
Question Autoresponder	Prevention. A quick and professional response to questions before purchase (15 minutes!) builds trust and prevents frustrations before the customer places an order. This limits the number of low ratings for "Customer Service."
Request for Feedback	Positive Action. The system automatically encourages satisfied customers to leave positive feedback. Increasing the pool of positive ratings naturally raises the overall average and minimizes the negative impact of a single poor rating.
Messenger / AI Conversation Assistant	Corrective Action. After receiving a low rating notification (SMS), you can immediately go to the Messenger. AI features (if available) can help quickly and professionally formulate a message to the customer to resolve the issue.
Returns Panel (Return and Complaint Management)	Dispute Mitigation. Many low ratings result from issues in the return/complaint process. Streamlined management of these processes through a dedicated Panel reduces customer frustration and the chance of negative feedback.