Blacklist of buyers - Avoiding difficult customers

Selling on Allegro is not just about good photos and competitive prices – customer reviews are equally important, directly impacting the offer's position. But what to do when you encounter a customer who lowers your rating without any valid reason? This is where the Allegro buyer blacklist comes to the rescue. Find out how it works and how to use it to protect your sales.

#Lowering Sales Rating

The Allegro sales platform uses three measures for rating sales: product conformity with description, customer service, and shipping costs. Sellers or the service does not have any influence on the content customers publish on sellers' accounts. There are unfortunately customers who artificially lower a very important sales rating. This is often the result of misunderstanding the auction description, mistakes, or inflated expectations.

#Consequences of Low Rating

Allegro primarily publishes offers from sellers with the best ratings. If many customers lower this factor, it may lead to decreased sales. Therefore, the number of comments and ratings is the most important factor in ranking offers on Allegro.

#How to Increase Offer Visibility?

AleAsystent.pl allows you to collect data about difficult customers. Sellers anonymously share their blacklist customer database. The assistant checks this database and counts how many sellers have blocked the customer. This allows you to determine the criteria by which your blacklist will be supplemented.

The system automatically blocks customers who:

• open a large number of discussions,
• leave low ratings without justification,
• frequently leave negative comments.

You can enable these features in the settings by selecting the appropriate options.

The difficult customers list is available in the Difficult Customers tab, where you can browse entries and add comments.

By enabling this feature, you will be informed about purchases made by customers on the blacklist. You will be able to take appropriate care of service, which will help maintain a high sales rating and improve the visibility of your offers on Allegro.

#Benefits of Using the Buyer Blacklist in AleAsystent.pl

#1. Increased Security of Transactions and Seller Account Protection

With an automatic system for identifying difficult customers, you reduce the risk of lowering your sales rating. The blacklist allows you to eliminate buyers who are a source of problems – before they negatively affect your profile.

#2. Time Savings and Automation of Customer Management

Instead of manually analyzing buyers’ history, AleAsystent.pl automatically monitors and updates the blacklist based on real market data. This allows you to focus on selling and developing your offers rather than reacting to dishonest customer actions.

#FAQ – Frequently Asked Questions

#What is the Allegro Buyer Blacklist?

It is a feature that allows sellers to block specific users from purchasing their offers. It can be used as a preventive tool against difficult customers.

#Is adding a customer to the blacklist visible to them?

No. Buyers are not informed that they have been blocked – they simply cannot make a purchase.

#Does the blacklist work automatically?

In the Allegro panel, the blacklist has to be updated manually, but with AleAsystent.pl, you can automate this process based on data from other sellers’ accounts.

#What criteria does AleAsystent.pl consider when adding a customer to the blacklist?

Among others: the number of discussions opened, the frequency of leaving negative ratings and comments, and the history of blockages with other sellers.

#Can a customer be removed from the blacklist?

Yes, both on Allegro and in AleAsystent.pl, you can edit the blacklist and remove users from it.

Do you want to secure your account and increase sales? Sign up for AleAsystent.pl and activate the buyer blacklist today!