Returns on Allegro - what must a seller know?

Shopping online can be a wonderful experience, but it can also be discouraging if you are unsure about the return process. If you are shopping or selling on Allegro, the largest e-commerce platform in Poland, understanding the rules and regulations regarding returns, refunds, and commission returns is essential to get the most out of your shopping. Read the article to learn more.

#When can a customer return a purchased item on Allegro?

According to Allegro's regulations, customers have 14 days from the date of receiving the package to return the purchased item. This is an important factor to consider when shopping on the platform, as they must be sure that they can return the item within this time frame if needed.

#Right to return an item purchased on Allegro

A customer has the right to return any item purchased on Allegro within 14 days of receiving the package. The item being returned must be in an unchanged condition; otherwise, the return may be rejected. The cost of return shipping is usually borne by the buyer, although in some cases, such as when the item is defective, it may be covered. A correct shipping label is also a very important element of this process.

#Process of refunding money and goods

When returning an item purchased on Allegro, one must pay attention to the seller's regulations, which may contain specific information regarding returns and complaints. If you sell on Allegro, this type of document is fundamental to your business. It is also important to remember that companies selling on Allegro are required to allow returns within 14 days of receiving the package.

It is also worth knowing that if you, as a seller, do not respond to a complaint or refuse to refund the money for the returned item, customers can seek help from the Consumer Ombudsman. They can assist in resolving disputes and ensure respect for customers' rights regarding the return of items purchased on Allegro and beyond.

#How can a customer return a purchased product?

To return a purchased product on Allegro, the customer must fill out a return form and send it to the seller. The document must contain all relevant information about the purchase as well as details regarding the reason for the return. The buyer should also remember to keep proof of shipment in case any issues arise with the return.

If the product is defective, the customer may use warranty or complaint procedures. In this case, the seller is obliged to repair or replace it or refund the money. It is important to remember that these procedures may vary depending on the seller's policy, so it is best to clarify which ones are suitable for you if you sell on Allegro.

#Withdrawal from the contract

The buyer also has the right to withdraw from a contract concluded outside the business premises, for example, in an online store. In this case, the customer can demand a refund along with shipping costs. Due to the possibility of various types of doubts regarding the course of this process, detailed return rules should be established and made available on the seller's site.

It should be noted that the following cannot be returned:

• perishable goods or those with a short shelf life, such as medicines,
• items made to order,
• goods that cannot be returned for hygienic or health reasons after opening,
• over-the-counter medications, medical products, and dietary supplements,
• digital content, if the user has already gained access and was informed about the impossibility of withdrawing from the contract,
• physical media if they have been opened by the user after purchase.

If the customer wants to return this type of product, there is no obligation to accept the return.

#Returning goods on Allegro - when will the customer receive their refund?

In the event of a return by the customer, the seller will process the refund within 14 days from the moment of receiving the item. It is important for customers to keep in mind that this process may take longer, depending on the payment method they choose.

#Return period and obligation to refund money

According to the Consumer Rights Act, customers purchasing goods on Allegro have the right to return them within 14 days of receiving the package. To initiate a return, customers must inform the seller of their intention, and the item must be returned in an unchanged condition. The seller is then obliged to refund the money within 14 days of receiving the returned item.

#Shipping costs and the right to complaint

In the case of returning goods purchased on Allegro, customers are generally responsible for covering the shipping costs. However, in the case of a product complaint, they have the right to repair, replacement, or refund. In such cases, sellers must refund the entire amount paid, including shipping costs. Therefore, a printed shipping label and return code will be necessary.

#Refund via Allegro Pay

If customers pay for their purchases through Allegro Pay, they will receive a refund to the same account. They should be aware that even in this case, the refund may appear in their account up to 14 days from the moment the seller receives the returned item.

#Commission return from sales - what is it?

The sales commission is a fee charged by Allegro from sellers for providing them with the platform. It is usually deducted from each transaction made by sellers and may vary depending on certain factors such as category and product value. Refund of sales commission on Allegro is a way for sellers to reclaim the fee they paid when listing their offers. A seller who decides to end or remove the auction before completion can apply for it. However, if the offer was purchased by the customer, a commission refund is not possible. Its amount depends on the type of offer and its duration.

#Conditions for applying for a commission refund

To apply for a commission refund, the seller must meet certain conditions, such as paying the listing fee. Additionally, the application for a commission refund must be submitted within 60 days of the auction ending or the offer being removed. It is important to remember that all claims are subject to verification by Allegro and may be rejected if certain conditions are not met.

#Allegro's right to refuse a commission refund

Allegro has the right to refuse a commission refund if the seller has violated the service regulations or has not met other requirements. This process is governed by Polish law, and any disputes regarding refunds should be directed to Allegro's customer service.

#How to apply for a commission refund from Allegro?

If sellers must cancel a transaction or customers return goods, they can apply for a commission refund from Allegro. This can be done through an online form available on the site. In it, sellers must provide information about their account as well as details regarding the reason for applying for a commission refund.

The commission refund process involves several steps.

Contacting customer service

The first step to applying for a commission refund from Allegro is to contact customer service. It is best to use the contact form available on the site for this purpose. In the message, you should provide personal data as well as the transaction number to which the request pertains.

Submitting a commission refund request

After contacting customer service, you can submit a request for a commission refund.

The difference between a commission refund and canceling a transaction.

It is important to understand that a commission refund is not equivalent to canceling a transaction - these are two separate steps. If Allegro does not respond to your request within 14 days, you can file a complaint with the Consumer Rights Ombudsman. In case of doubts, it is advisable to consult a lawyer or seek advice on online forums.

#How to automate commission refunds?

To facilitate this process for sellers, a service called AleAsystent was created, which allows for automatic applications for commission refunds on Allegro. To use this service, sellers must create an account and link it to their Allegro profile and undergo a brief training session on how it works. All information about commissions and returns can be found in the regulations available online.

#What is commission refund automation?

Commission refund automation is the process of using software to automate the commission return process. This process can help companies save time and money by reducing errors and streamlining operations. It also allows companies to track commission returns more accurately and efficiently.

#Benefits of commission refund automation

Commission refund automation can provide financial benefits to companies. By streamlining the process, companies can save time and money by avoiding errors and delays in processing returns. Additionally, commission refund automation can help entrepreneurs track commission returns more accurately and effectively. This may lead to increased customer satisfaction as they receive their refunds faster and with fewer errors.

#Solutions for commission refund automation

There are several automation solutions available for companies looking to automate the commission return process. These solutions include applications, programs, and services that provide assistance in creating automated systems. Companies should consider their specific needs when choosing an automation solution for their business. A very good choice is AleAsystent, which will help streamline this type of process, as well as many others.

The AleAsystent service automatically fills out the application if:

• the customer canceled the order and did not pay for it,
• the buyer made the payment and canceled,
• the customer did not complete the transaction within a specified number of days from the purchase.

Information about applications submitted by the system and amounts refunded by Allegro can be found in the main panel. You can check these matters at any time.

Allegro is one of the largest Polish online marketplaces. It offers customers a wide selection of products from various sellers.

By understanding all aspects of returns, refunds, and commission returns on Allegro, customers can derive as many benefits from shopping as possible and be sure that their purchases are safe and hassle-free, while sellers can enjoy profits.